WoodburySelect.com Return Policy: Final Sale & Quality Assurance

1. Core Policy: All Sales Are Final

Due to our specialized business model of sourcing authentic, deeply discounted items from Woodbury Common Premium Outlets and the significant costs associated with international logistics, all sales made through WoodburySelect.com are strictly considered Final Sale.

This means we DO NOT accept returns, exchanges, or cancellations once an order has been paid for and processed for purchase at the outlet store. We will not issue refunds, store credits, or accept requests to send items back to the United States for change of mind or subjective dissatisfaction.

2. Our Quality Assurance and Verification Process

We mitigate the risk associated with a Final Sale policy by providing a mandatory, transparent verification process before purchase:

A. Real-Time Video Inspection

Before the item is purchased at the Woodbury outlet, we will arrange a scheduled, live video call (via platforms like WhatsApp, WeChat, or KakaoTalk) with you. During this mandatory inspection:

• Our procurement specialist will display the exact item, confirm its condition, size, color, and any noted factory outlet characteristics or minor flaws (common for deeply discounted outlet goods).

• We will answer any final questions regarding the product's condition and authenticity.

B. Immediate Payment Constitutes Final Acceptance

Once you have visually inspected and verbally confirmed the item on the video call, you must provide the immediate final payment and authorization for the purchase.

Your payment serves as your final, binding acceptance of the item's condition and the agreed-upon price.

3. Authenticity Guarantee

We guarantee the following to ensure your peace of mind and trust in WoodburySelect:

• 100% Authenticity: Every item is sourced directly from the official, authorized brand stores located within Woodbury Common Premium Outlets.

• Receipt Documentation: We will provide photographic proof of the original store receipt alongside your item.

4. Exceptional Circumstances

In the extremely rare event that an item is proven to be:

• A different item, size, or style than the one confirmed on the video call (our documented error).

• Physically damaged during transit (shipping damage covered by insurance).

You must notify our customer service team within 48 hours of package delivery. We will investigate the claim and, if the fault is confirmed to be ours (not the shipping carrier or the customer), we will work toward a fair resolution, which may include compensation or a full refund at our sole discretion.

By proceeding with a purchase from WoodburySelect.com, you confirm that you have read, understood, and agreed to abide by this stringent Final Sale and Quality Assurance Policy.